Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our colleagues, customers, suppliers and business partners.
We are very much aware and respectful of the Government’s message that all UK citizens and businesses must play their part to protect the most vulnerable and to ensure that the NHS has the ability to care for the inevitable, increased number of patients that will be affected by the virus in the coming days and weeks.
For these reasons, the Director has taken the decision to close our Windlesham and Datchet showrooms to customers from Tuesday, 24th March.
Our Datchet workshop will however remain open until work already booked in is complete and will then support the sales teams to prepare purchased cars for delivery to our customers. Our workshop will remain open to support key workers.
We will also continue to support customers who wish to purchase cars, by launching a buy online option on our website. This will be live very soon and will allow you to obtain a part exchange valuation, apply for finance and have your car delivered, all without having to leave your home.
Over the coming days, the Runnymede Motor Company team will work together, to care for our customers and look after each other’s well-being. This is a situation that we have not had to deal with before; we are entering uncharted territory and will be learning and adapting as we travel along this path.
Our teams will be working with our local communities to offer our support to frontline workers. We want to help ensure that keyworkers’ vehicles stay safely on the road and support where we can if they need help getting from place to place.
We look forward to staying in touch and welcoming you back when we reopen.
Runnymede Motor Company Ltd
Distance selling and Cancellation under the Distance Selling Regulations
Ordinarily we do not run an organised distance selling scheme.
However, due to the Coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.
If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:
• If you’ve placed a deposit on a vehicle at a distance, either online or over the phone, you are entitled to cancel your order within 14 days and receive a full refund of your deposit, regardless of your reasons or any money the retailer has spent.
• To initiate your cancellation request, you can let us know in writing by post [Runnymede Motor Company Ltd, The Green, Datchet SL3 9AR, ] or in email to firstname.lastname@example.org and to reach us by 5pm on the 14th day following delivery and we will come and collect the vehicle for a refund.
• We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in. Equally, if you placed a deposit at our premises, you may not be able to receive a full refund, and you’ll need to check the terms and conditions that you signed.
• An excess mileage charge of £1 per mile for any mileage over 100 miles in those 14 days will apply. If you do change your mind you cannot use the car once you have notified us – but you must still tax and insure the vehicle until it is collected.
REMEMBER: If you visit the retailer’s premises at any time during the sales process, so for example, when paying your deposit or signing your paperwork, this no longer counts as a distance sale. Therefore, you won’t have a cancellation period and your usual consumer rights will apply.
This cancellation clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).